Frequently Asked Questions
Is it a subscription?
Our meal service is an a la carte style offering, not a subscription
When do you deliver?
Your orders will be processed for 2 business days and shipped overnight (UPS 1 business day delivery).
Where do you currently deliver?
We are now shipping to DC, MD, VA, PA, DE, NY, NJ and WV. More states coming soon!
How can I heat up my meals or food packages?
Our meals and food packages can be heated up by either of two simple, common and convenient ways i.e. microwave or sous-vide (heating with boiling water)
How long do the meals need to be heated for?
It depends on your microwave, the type of food ordered and temperature preference. The average heating time is 1:30 - 2:30 minutes (with reference to 1800 Watt microwave).
Is the plastic packaging safe?
Absolutely! We use 100% food-safe, BPA-free bags. The bags can be microwaved, frozen, and boiled - which means they work great for sous-vide cooking.
Can I make modification to my meals or food packages?
At this time meals are made ‘as is’ no modifications or substitutions are allowed.
Can I place an order over the phone?
All orders must be placed through our website.
Can I pick up my order?
Yes, you can pick up your order if you choose pick up option when you place an order via our website. Yet, currently, we only offer pick-up on Monday - Tuesday from 2:00 pm to 5:00 pm.