Frequently Asked Questions
Is it a subscription?
Our meal service is an a la carte style offering, not a subscription
When do you deliver?
Your orders will be processed for 2 business days and shipped overnight (UPS Next Day Air®).
Where do you currently deliver?
We are now shipping to DC, MD and VA. More states coming soon!
How can I heat up my meals or food packages?
Our meals and food packages can be heated up by either of two simple, common and convenient ways i.e. microwave or sous-vide (heating with boiling water)
How long do the meals need to be heated for?
It depends on your microwave, the type of food ordered and temperature preference. The average heating time is 1:30 - 2:30 minutes (with reference to 1800 Watt microwave).
Is the plastic packaging safe?
Absolutely! We use 100% food-safe, BPA-free bags. The bags can be microwaved, frozen, and boiled - which means they work great for sous-vide cooking.
Can I make modification to my meals or food packages?
At this time meals are made ‘as is’ no modifications or substitutions are allowed.
Can I place an order over the phone?
All orders must be placed through our website.
Can I pick up my order?
We no longer offer pick-up option for your orders at our production facility
Are your meals instant food type?
Not at all! Our meals are fresh, convenient and restaurant-standard ready-to-eat meals.
Can I have my order delivered on the same day I order?
Due to the typical difference of the meals prep and packaging process from the one of regular restaurants, your order will usually be ready for delivery after 1 to 2 business days (from the date your order is received).